Community Update

We discovered our home had bed bugs and called Charles, who came to our home that day and arrived promptly. He explained to us that, depending on the degree of infestation, it may take several treatments to actually alleviate the situation. However, once he received his $850, the prompt response and courteous service were the only things that disappeared.

We were told that, depending on the size of infestation, it may take several treatments in order for the bed bugs to go away. We continued to see bed bugs, so we made a call for a follow-up appointment and was given a 2-hour window. Charles' associate not only did not make his 2-hour window but he missed it by over 5 hours. Once he arrived, he was in a rush to leave for the day and only sprayed the "critical items" rather than the entire house. Subsequent visits resulted in more delays and even less courteous service. They were suddenly so busy that they could not get us an appointment for days, sometimes a week at a time. I missed hours of work while waiting on them to arrive during their two-hour window, only to continually miss it by hours at a time. We were told previously there was 24/7 service but called several times on a Sunday only for someone to answer and tell us "call back tomorrow." Phone calls were no longer being returned. Finally, when we did get Charles on the phone, we were told that (despite still seeing bed bugs) they were no longer going to show up without additional payment (despite not "exterminating" anything), and even went as far as blaming us for "re-introducing" the bed bugs into the home. For the record, we had basically never been IN the bedroom, sleeping on the couch for almost two months, while this was going on. How we could "re-introduce" something in a room while never being IN that room is beyond me.

If you have $850 to throw around and you would like random people uselessly walking around your home with cans of pesticide that are not effective, call this company. If you would like to spend every weekend during your summer looking through the living room window waiting for these random people to show because they gave you a scheduled time and then never make it on time, call this company. (Seriously, if you are given a 9AM window, how can you end up being 5 hours late? How many people could you schedule BEFORE 9AM on a Saturday that you are 5 hours late?) Most importantly, if you have an insect problem in your home, and want to call an "exterminator" simply to make the bugs feel bad, call Charles and "Precise Pest Discomfort Services". They will be happy to show up and take your money and definitely NOT exterminate anything. Better yet, just call me and I will gladly take your money and won't even hassle you about showing up and you won't have to waste your weekends waiting for them to show up. At this time, the only pests that have been removed from my home since I hired this company has been this company's associates themselves.